We are able to support a variety of Hard Disks, to include SATA, SSD, SAS, External, SCSI and IDE from all of the major manufacturers including Seagate, WD, Toshiba, Samsung, IBM, Hitachi, Fujitsu, LaCie, Intenso and others.
Carefully pack your disk, (in an anti-static bag), and place it in a strong box with 3 or 4 cm of bubble-wrap or shipping foam. (It is important that the disk does not move around in the box during shipping).
Disks and all other digital storage media are designed to be shipped, so these devices are strong and there is no problem sending a damaged disk through the post as long as it is packed correctly.
Please download our Repair Form, and be sure to fill in your contact information and place that in the box with your damaged disk/s.
Ship everything to us. Our pre-printed address label is on our Repair Form for you to stick on the box. (If you send the disk using the regular mail service here in Sweden, (PostNord.se), then we advise you to obtain a tracking reference number, which you can email to us so we know it is on its way. You can of course use a Courier like DHL or UPS.
When we receive your storage media we will call or email to confirm we have received the item. At that point work will begin on your disk.
During the evaluation process, you will get regular updates on how things are going, (we usually can even tell you what was wrong with the disk and the reason it failed).
Once data has been recovered and tested, a complete ‘File Listing’ showing all the data that has been recovered is emailed to you. You must then check the list to make sure all the critical files you need are listed.
When you are satisfied with the list, (and nothing important is missing), we then email you an offer for the recovery of the data to a new storage device of your choice.
If you are happy with the offer and payment is made, we then transfer the recovered files to the new storage device and ship everything back to you. We will email you the tracking number for the shipment and the estimated date of delivery.
When you receive the new disk from us, all you need to do is connect it to your computer and all the data will look the same as it did before.
We retain a copy of your data for 3 months in case of any problems, and if you need the data re-copied within that time we will do that for you free of charge – Just pay the shipping and cost for a new disk.
If after 3 months and we have not heard from you, we assume you have already made a backup of your data, and do not require us to keep your data any longer . At this point, our copy of your data is securely erased and shredded, which cannot be recovered.
Data Recovery Sweden
Monday: 08:00 - 18:00
Tuesday: 08:00 - 18:00
Wednesday: 08:00 - 18:00
Thursday: 08:00 - 18:00
Friday: 08:00 - 18:00
Saturday: 08:00 - 18:00
+46 (0)26 21 80 22
24/7 Hour Emergency Line
+46 (0)733 14 44 04